MARION, Ill. (WSIL) -- The service department at the Black Diamond Harley-Davidson earned a prestigious Gold Premier Service Award recently.
This award recognizes customer satisfaction, dedication to exceptional service and technical expertise, highlighting an elite service department which has also been ranked 48th out of 535 Harley-Davidson dealerships across the nation.
The award is based on several key factors, including customer experience, service efficiency, warranty management and financial performance.
Black Diamond says this gold status shows an unwavering commitment to providing the best service experience possible.
"We’re riders ourselves, so we know that our bikes aren’t just machines—they’re part of our family," said Shad Zimbro, owner of Black Diamond Harley-Davidson. "That’s why we do our best work every single day—because we understand what it means to trust someone with your ride. Our customers are our Black Diamond family, and we take care of them like we take care of our own."
Jennifer Hanzel, Service Manager at Black Diamond Harley-Davidson, added, "Every bike that comes into our shop is very important to its owner and we take that responsibility seriously. This award reflects the dedication and pride our team puts into every service job. When you bring your Harley to us, you’re not just another customer—you’re part of the Black Diamond family, and we make sure you’re treated that way."
Black Diamond Harley-Davidson will also receive official recognition from Harley-Davidson as part of this honor. This includes a Gold Premier Service Award designation which they said further solidifies their reputation as a premier destination for motorcycle service and repair.
For more information, or to schedule a service appointment, you may call the Black Diamond Harley-Davidson in Marion at 618-997-4577.
Black Diamond Harley-Davidson is committed to providing exceptional motorcycles, parts, and service to Harley-Davidson enthusiasts. With a passion for quality and customer satisfaction, Black Diamond Harley-Davidson continues to be a trusted destination for riders in Southern Illinois and beyond.
